Dispatch board

Good morning, Dale

0 jobs today · 3 waiting on you · everything else was handled automatically.

Fri, Oct 2 · Denver

Today's jobs

3 windows still open

Needs review

New, qualified & awaiting OK

Emergencies

Same-day, auto-prioritized

Out-of-area leads

Filtered before they hit your phone

Automation impact

Live from this week's jobs

this week

Calls avoided

Each one was a voicemail or callback

estimated

Back-and-forth messages eliminated

~3 texts per booking to pin down details

avg. this week

< 2 min

Booking confirmation time

Was 2–4 hrs (after the next job)

slotted same day

1 of 1

Same-day emergencies captured

Missed while Dale was under a sink

Nothing on the books for today.

Activity timeline

Everything the system did so you didn't have to.

Marked as contacted
8:40 AM
Dale reached Rachel Nguyen — confirmed water is pooling but contained.
NPP-4834 · Automation
ZIP code auto-qualified
8:21 AM
80209 (Washington Park) is inside the service area.
NPP-4834 · Automation · 2 min saved
Inquiry received
8:03 AM
Thanks Sarah — North Peak got your spigot request (NPP-4833). Dale will confirm your Thu 8–10 AM window by noon today.
NPP-4833 · SMS to (303) 555-0191 · 4 min saved
Slot auto-assigned
8:02 AM
Sat 8:00–10:00 AM held for Marcus pending your OK.
NPP-4833 · Automation · 4 min saved
ZIP code auto-qualified
8:02 AM
80210 (Platt Park / University) is inside the service area.
NPP-4833 · Automation · 2 min saved
On-the-way alert
7:48 AM
Dale is 15 minutes out in the white North Peak van. Please clear access under the kitchen sink.
NPP-4831 · SMS to (303) 555-0142 · 3 min saved
Inquiry received + prep tip
7:19 AM
Hi Michael, request NPP-4832 received. Tip: your pressure regulator is usually a bell-shaped valve right after the main shut-off in the basement. A photo helps!
NPP-4832 · SMS to (720) 555-0154 · 5 min saved
ZIP code auto-qualified
7:18 AM
80205 (Cole) is inside the service area.
NPP-4832 · Automation · 2 min saved
Day-of reminder
7:00 AM
Reminder: Marcus arrives today 1:00–3:00 PM for the basement floor drain. Please avoid running the washer beforehand. Reply C to cancel.
NPP-4826 · SMS to (303) 555-0117 · 4 min saved
Out-of-area auto-filtered
6:58 AM
80013 (Aurora) is outside the service area — referral sent, no callback needed.
NPP-4830 · Automation · 6 min saved
Out-of-area referral
6:58 AM
Thanks Alicia — 80013 is outside our central Denver service area. We've referred you to Front Range Mechanical (720) 555-0310, who covers Aurora.
NPP-4830 · SMS to (303) 555-0199 · 7 min saved
Emergency booking confirmed
6:13 AM
North Peak Plumbing: Dale is confirmed for today 8:00–10:00 AM at 1844 S Gaylord St. Keep the main off at the meter until he arrives.
NPP-4831 · SMS to (303) 555-0142 · 6 min saved
Slot auto-assigned
6:12 AM
Emergency → earliest window, 8:00–10:00 AM with Dale. Bumped nothing.
NPP-4831 · Automation · 5 min saved
ZIP code auto-qualified
6:12 AM
80210 is inside the service area.
NPP-4831 · Automation · 2 min saved
Owner emergency page
6:12 AM
EMERGENCY NPP-4831 · Karen Whitfield · 1844 S Gaylord St 80210 · split line under kitchen sink, main off. Auto-slotted 8–10 AM.
NPP-4831 · SMS to (303) 555-0170 · 5 min saved
Booking confirmed + quote range
9:41 PM
Your garbage disposal visit is set for tomorrow 10:00 AM – 12:00 PM with Marcus. Typical range $135–$520 including a new unit if needed.
NPP-4829 · Email to lauren.pike@me.com · 6 min saved
Slot released
8:10 PM
Today 3:00–5:00 PM reopened after Ben canceled online.
NPP-4827 · Automation · 3 min saved
Cancellation confirmed
8:10 PM
Your disposal visit is canceled — glad the reset worked! Text us anytime.
NPP-4827 · SMS to (303) 555-0108 · 4 min saved
Reschedule handled without phone call
7:30 PM
Tom moved today 3–5 PM → tomorrow 3–5 PM from his phone. Old slot released.
NPP-4824 · Automation · 8 min saved
Reschedule confirmed
7:30 PM
Updated: your toilet repair moved from today 3–5 PM to tomorrow 3:00–5:00 PM. Dale has the gate code on file.
NPP-4824 · SMS to (720) 555-0163 · 5 min saved
Reminder scheduled
6:13 PM
Morning-of reminder queued for 7:00 AM.
NPP-4828 · Automation · 3 min saved
Prep checklist sent
6:13 PM
Before your water heater visit: photograph the model/serial plate and clear 3 feet around the unit. Diagnostic is $145, applied to the repair.
NPP-4828 · Email to erusso@outlook.com · 8 min saved
Review request
5:20 PM
Thanks for having Marcus out today, Diane! If we earned it, a quick Google review helps a two-person shop a lot.
NPP-4822 · SMS to (303) 555-0134 · 3 min saved
Invoice + warranty
5:05 PM
Invoice #NPP-4822 · $312.00 paid. Your pipe repair carries a 1-year labor warranty.
NPP-4822 · Email to dkessler@gmail.com · 6 min saved

Automated customer messages

Confirmations and reminders sent without Dale touching his phone.

Sent automatically

Inquiry receivedNPP-4833· Thu 8:03 AM
Thanks Sarah — North Peak got your spigot request (NPP-4833). Dale will confirm your Thu 8–10 AM window by noon today.
Delivered · SMS to (303) 555-0191
On-the-way alertNPP-4831· Thu 7:48 AM
Dale is 15 minutes out in the white North Peak van. Please clear access under the kitchen sink.
Delivered · SMS to (303) 555-0142
Inquiry received + prep tipNPP-4832· Thu 7:19 AM
Hi Michael, request NPP-4832 received. Tip: your pressure regulator is usually a bell-shaped valve right after the main shut-off in the basement. A photo helps!
Delivered · SMS to (720) 555-0154
Day-of reminderNPP-4826· Thu 7:00 AM
Reminder: Marcus arrives today 1:00–3:00 PM for the basement floor drain. Please avoid running the washer beforehand. Reply C to cancel.
Delivered · SMS to (303) 555-0117
Out-of-area referralNPP-4830· Thu 6:58 AM
Thanks Alicia — 80013 is outside our central Denver service area. We've referred you to Front Range Mechanical (720) 555-0310, who covers Aurora.
Delivered · SMS to (303) 555-0199
Emergency booking confirmedNPP-4831· Thu 6:13 AM
North Peak Plumbing: Dale is confirmed for today 8:00–10:00 AM at 1844 S Gaylord St. Keep the main off at the meter until he arrives.
Delivered · SMS to (303) 555-0142
Owner emergency pageNPP-4831· Thu 6:12 AM
EMERGENCY NPP-4831 · Karen Whitfield · 1844 S Gaylord St 80210 · split line under kitchen sink, main off. Auto-slotted 8–10 AM.
Delivered · SMS to (303) 555-0170
Booking confirmed + quote rangeNPP-4829· Wed 9:41 PM
Your garbage disposal visit is set for tomorrow 10:00 AM – 12:00 PM with Marcus. Typical range $135–$520 including a new unit if needed.
Delivered · Email to lauren.pike@me.com

Manual work removed

2h 18m of admin you didn't do this week

That's time Dale used to spend on the phone between 7–9 AM and 4–6 PM — the hours he's usually driving or under a sink.

calls avoided

messages auto-sent

saved / month

10 ZIP codes auto-qualified

Ask every caller for their address, check the map

−30 min

1 out-of-area calls deflected

Return a voicemail just to say no

−8 min

10 slots auto-assigned

Juggle the paper calendar between jobs

−50 min

4 confirmations sent

Text each customer from the truck

−12 min

9 reminders scheduled

Morning-of reminder calls at 7 AM

−18 min

2 reschedules handled without a call

Phone tag to find a new time

−20 min

Old workflow vs. new workflow

What a typical booking looked like for a two-person shop before North Peak Dispatch.

StepBeforeNow

New requestMissed call while driving, voicemail checked at lunchCustomer books online 24/7 with photo and details
Service areaCall back just to learn they're in AuroraZIP checked instantly; out-of-area gets a referral
SchedulingPaper calendar, 3–4 texts to agree on a timeOnly open windows shown, no double-booking
ConfirmationTexted from the truck, usually hours laterConfirmation text + email in under 2 minutes
Reminders7 AM reminder calls during the busiest hourMorning-of reminder queued automatically
ChangesPhone tag to reschedule or cancelCustomer self-serves; slot released instantly

~45 min
phone admin per day, before

~10 min
reviewing the board, now

0
calls needed to confirm a standard visit